STUDIO POLICIES
- Aim to arrive 10-15 minutes early; doors lock at class start.
- Essential items: towel, mat, and water for every class. Available for purchase if needed.
- Respect others' practice: keep phones and devices out of the studio room on silent and refrain from leaving class early.
We kindly request that you bring your own yoga mat to classes for hygienic purposes. We have yoga mats available for purchase in studio. Hand towels can be rented for $2 (complimentary for BASK unlimited members).
LATE ARRIVALS
For safety reasons, we strictly enforce a no-late-entry policy. Please ensure you arrive at least 10 minutes before the scheduled class time. Once the class begins and the studio doors are closed, late entry won't be permitted.
CHECK-IN
Upon arrival, please check-in using the iPad at the front desk. If you haven't checked in by the class start time indicated, your spot may be allocated to someone on the standby list. Only check yourself in; please refrain from checking in others.
LATE CANCELLATIONS/NO SHOWS
To cancel a class without incurring a fee/losing a session, it must be done at least 4 hours before the class start time.
SINGLE CLASS/CLASS PACKS
Canceling a reservation at least 4 hours before the class start time will return the class to your account for future use. If canceled within 4 hours or for no-shows, the class will be deducted from your account.
UNLIMITED MEMBERSHIPS
A $10 fee will be charged for cancellations within 4 hours of the class start time for unlimited membership holders. Late cancellation fees will be charged to the card on file accordingly.
WAITLIST
Treat your waitlist reservation as you would a class reservation. If you're moved into the class but don't attend, our late cancel/no-show policy applies.
If you're on the waitlist, we assume you plan to attend. Responsibility lies with you to remove yourself if your plans change. For early morning classes, remove yourself from the waitlist if you aren't able to check your class status before the cancellation window.
You'll receive an email/text at least 2 hours before the class start time if you're moved into the class. Adjust your communication preferences in Mindbody/our website settings to opt-in to email/text notifications.
